Coaching
speaking
workshops
meetings
walk the talk

HANDLING DIFFICULT

CONVERSATIONS

For leaders, HR and teams:

Speaker, trainer and coach helping organisations handle conflict, assertiveness and challenging conversations with confidence.

Book Clare to speak
Train your team
Executive coaching

Trusted by leaders from:

 

NATIONAL AWARDS:

 

DIFFICULT CONVERSAtIONS

are costing you

Leaders avoid them

Managers make them soft or indirect

Team leaders make them too blunt

The result?

Conflict, resentment, poor decisions, silos, underperformance, good staff suffering and careers stalled!

instead:

Clare teaches leaders how to handle difficult conversations clearly, calmly and confidently in simple steps!

how to work with clare

CONFERENCE SPEAKING

High-impact talks that give audiences practical tools for handling difficult conversations

Learn more

TRAINING AND WORKSHOPS

Interactive leadership communication and assertiveness training

Learn more

EXECUTIVE COACHING

1:1 coaching for leaders navigating complex people situations

Learn more

⭐ 83% of customers state a significant increase in confidence in conversations for themselves / within their teams

⭐ 91% of clients book more than 5 events or programmes

⭐ 87% of participants and attendees rate services 4 or 5 stars (out of 5)

🟠 'Exactly what’s needed and when' 🟠 'It was incredibly useful' 🟠 'Didn’t feel scripted'

🟠 'I honestly left feeling taller' 🟠 'Expertly hand-held us'

🟠 'Exactly what’s needed and when' 🟠 'It was incredibly useful' 🟠 'Didn’t feel scripted' 🟠 'I honestly left feeling taller' 🟠 'Expertly hand-held us'

“Short/punchy sessions, engaging staff with tips to assist them on a daily basis in both their work environment and personal life.

Enthusiastic and creative, to the brief, tailored to delegates expectations - and with extremely positive feedback.”
— HR Manager, International Automotive Logistics
“I didn’t want to lose being ‘me’. And I didn’t need to!

I’m incredibly grateful, because it’s almost been like a therapy session. It’s been nice to just hear someone’s independent thoughts, especially when I massively overthink things.

I’ve learned a lot . You just need a toolbox that you can rummage in and pull something out, depending on the situation.”
— Customer Service Manager, Property

the practical framework

for handling

difficult conversations

simple steps

immediately actionable

NO scripts

⏬

Learn roles to play

Whilst still being yourself

And using the MISCHIEF METHOD™️ to make everything easier

ready to make difficult conversations easier?

book clare to speak
Discuss training
try coaching
 

From Instagram:

Not fit for purpose. That’s my condemnation of the International Women’s Day ‘Give to Gain’ theme. I’m all for Givers Gain (a nearly 40 year-old networking principle, kinda like business karma) but for IWD? Give&he
Blimey! Finalist for Coach of the Year at the British HR Awards. Wasn't on my radar and wouldn't have thrown my hat in the ring for this without a nudge.. so, if you're putting off putting yourself forward for something, hope it encourages you to!
Stop asking women to justify their worth. To explain their value. To demonstrate their effort. Last week I noticed how one arm of an organisation, that's for women (run by women!) stresses how it's expected that they do extra, that they give more, t
I'm a finalist in The Best SME Awards! And chuffed to say the least. The nicest thing about this award is that someone, who knows a lot about my work for the past 23 years, nominated me/Wildfire for the Best Impact category. Helping someone handl
What do I do? Loved being invited on the Small Business Big Network podcast by host @lizdruryvo the brilliant voiceover artist (just listen to her voice.. it’s sooo smooth!). We talk: How I got started, TV, charity sector then back to work p
It’s easy to only hammer a keyboard when you’ve had a bad meal or holiday. But reviews can mean the world when they’re good. Like this one, from a longstanding coaching and training client (the full version is on my LinkedIn profi
At the moment, job-seeking sounds like a battleground for many. Last week a client had feedback that they could've elaborated more. They would've. Gladly. It's the INTERVIEWER'S job to elicit answers. I learned this in my first management job, ov
To flip conversations like pancakes (the ones that go to plan, back in the pan!) then it’s about stacking up simple strategies. I love pancakes. I’m happy making a huge batch for weekend brunch, in my PJs, and freezing them for when we&
Big surprises for Valentine’s isn’t my thing; pizza and fizz suits me. In difficult conversations we don’t like surprises either and being heartfelt can stop it feeling heated or stone cold. These are some heartfelt principles we r
You’re mistakenly blaming someone else for abusing your time, effort and energy if you’ve accidentally trained them into it. We teach people how to treat us: Someone doesn’t talk over you; You’ve trained them that they can
Who isn’t grateful for positive feedback? It’s a bit of a bugbear of mine that people don’t receive enough. It’s not difficult. Really grateful when I get some. Here’s a recent snippet from a longstanding coaching an
When you don’t like the way someone talks to or treats you, it’s often because you’ve taught them how. We train people how to interact with us, but you may not know you’re doing it: People don’t keep interrupting; You&